Terms of Service

Last updated: May 2026

Please read these Terms of Service carefully before using the LUMIVÉ website at lumive.xyz. By accessing or using our Site, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. About Us

LUMIVÉ is an e-commerce store operated by VividGlow Tech, selling consumer wellness and beauty products including the LUMIVÉ GlowPro LED Face Mask. For questions, contact us at help@supportlumive.com.

2. Eligibility

You must be at least 18 years of age to purchase from our Site. By placing an order, you confirm that you are 18 years of age or older and have the legal authority to enter into these Terms.

3. Products & Availability

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Product images are for illustrative purposes and may vary slightly from the actual product. We do not warrant that product descriptions or other content on the Site are accurate, complete, or error-free.

4. Pricing & Payment

All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including orders with incorrect pricing due to typographical errors. Payment must be made in full at the time of purchase. We accept major credit cards, PayPal, and Shop Pay.

5. Orders & Contract

Placing an order on our Site constitutes an offer to purchase. We reserve the right to accept or decline any order. Your order is confirmed when you receive an order confirmation email from us. We may cancel orders that appear fraudulent, involve unusual quantities, or cannot be fulfilled for any reason, and will issue a full refund in such cases.

6. Shipping

Please refer to our Shipping Policy for full details on processing times, delivery estimates, and shipping destinations. We are not responsible for delays caused by carriers, customs, or circumstances outside our control.

7. Returns & Refunds

Please refer to our Return & Refund Policy for eligibility requirements and instructions. By purchasing from us, you agree to the terms outlined in that policy.

8. Intellectual Property

All content on this Site — including text, images, logos, graphics, and product descriptions — is the property of LUMIVÉ / VividGlow Tech and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Site without our express written permission.

9. Prohibited Use

You agree not to use our Site to:

• Violate any applicable law or regulation
• Submit false or misleading information
• Engage in any fraudulent activity
• Attempt to gain unauthorized access to our systems
• Transmit any malicious code or harmful content

10. Disclaimer of Warranties

Our Site and products are provided "as is" without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional before use if you have any medical concerns.

11. Limitation of Liability

To the fullest extent permitted by law, LUMIVÉ and VividGlow Tech shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of the Site shall be resolved through binding arbitration or in a court of competent jurisdiction.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at help@supportlumive.com.