Shipping Policy

Last updated: May 2026

Thank you for shopping with LUMIVÉ. We are committed to getting your order to you quickly and safely.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an order confirmation email immediately after placing your order.

Shipping Rates & Delivery Times

We offer free standard shipping on all orders — no minimum purchase required. Free shipping is automatically applied at checkout.

• Free Standard Shipping — Estimated delivery: 8–14 business days (all qualifying orders)

Delivery timeframes are estimates and begin from the date of shipment, not the date of order.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update after you receive the confirmation email. You can track your package at any time using the link provided in the email.

Countries & Regions We Ship To

We ship to the United States and the following international destinations: Canada, United Kingdom, Australia, Germany, France, Italy, Spain, Netherlands, Sweden, Norway, Denmark, Finland, Poland, Portugal, Austria, Switzerland, Belgium, Czech Republic, Ireland, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, United Arab Emirates, and Israel.

Locations We Currently Do Not Ship To

We are currently unable to fulfill orders to the following locations:

• Hawaii (USA)
• Puerto Rico (USA)
• Alaska (USA)
• Argentina

If your order is placed from one of these locations, we will contact you to arrange a full refund. We apologize for any inconvenience and are actively working to expand our shipping coverage.

Shipping Delays

Delivery times are estimates and are not guaranteed. Occasional delays may occur due to high order volumes, carrier disruptions, weather events, or customs processing for international orders. LUMIVÉ is not responsible for carrier delays outside of our control, but we will do our best to assist you in resolving any issues.

Lost or Stolen Packages

If your tracking information shows your package was delivered but you have not received it, please first check with neighbors and any safe drop locations. If the package cannot be located, contact us at help@supportlumive.com within 7 days of the marked delivery date and we will investigate with the carrier on your behalf.

Customs & Import Duties (International Orders)

International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the sole responsibility of the recipient. LUMIVÉ has no control over these fees and cannot predict their amount. Please check with your local customs office before ordering if you have concerns.

Contact Us

For any shipping-related questions, please reach out to our support team at help@supportlumive.com. We aim to respond to all inquiries within 1–2 business days.