Refund policy

Return & Refund Policy

Last updated: May 2026

At LUMIVÉ, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident in every purchase.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your order for any reason, you may return it within 30 days of the delivery date for a full refund of the purchase price, minus original shipping costs.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the delivery date
  • In original or lightly used condition, with all accessories and packaging included
  • Not damaged due to misuse, unauthorized modification, or accident

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

  1. Email us at help@supportlumive.com with your order number and reason for return
  2. Our team will respond within 1–2 business days with a Return Authorization (RA) number and instructions
  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product

Refund Processing

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5–7 business days and credited to your original payment method. Please allow an additional 3–5 business days for your bank or card issuer to post the credit.

Damaged or Defective Items

If you received a damaged or defective item, please contact us at help@supportlumive.com within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost, including return shipping.

Non-Returnable Items

The following items cannot be returned:

  • Items returned after 30 days of delivery
  • Items damaged due to misuse or unauthorized modification
  • Consumable accessories (replacement gel pads, etc.) once opened

Exchanges

We do not offer direct exchanges. To exchange an item, please return your original order and place a new order for the desired item.

Sale Items

Items purchased at a discount during a promotional sale are eligible for store credit only, unless the item arrived damaged or defective.

Contact Us

For any return questions, please contact our support team at help@supportlumive.com We're here to make every experience smooth and hassle-free.